Reliable Controls – Canada

About the Customer

Reliable Controls is a Canadian company that produces smart building controllers. They distribute six products to customers around the globe. Each year, after a product update, they hold 20 to 24 live online training sessions for more than 300 users. This meant having to supply computers with the software pre-installed every time. As their business expanded, the rising training expenses prompted them to search for a tool that could lower overheads while delivering a superior experience for their clients.

How They Discovered DaDesktop

The manager, Nate, came across DaDesktop during a Google search. He noticed it was a cloud desktop purpose-built for training. He got in touch with the DaDesktop team, tested the remote training himself, and chose to adopt it as their go-to training platform.

What They Appreciate About It

Simple for everyone

Both instructors and participants genuinely enjoy working with DaDesktop for remote training. No software to install, no technical know-how needed. The trainer simply sets up a virtual classroom and shares a link with the learners. Whether someone is joining from the US, Brazil, or Africa, they only need to click the link to enter the virtual desktop and start learning.

Excellent training capabilities

Learners can view the trainer’s screen and their own at the same time, which makes it straightforward to compare tasks and keep up. The trainer can monitor every participant’s screen simultaneously, allowing for easy oversight and guidance. The trainer can also take remote control of a learner’s desktop to offer hands-on help whenever needed. One user from Europe remarked that it feels as if "the trainer is standing right beside us."

Performs worldwide

The platform scales effortlessly and functions across borders. You can launch a training session in any country on the spot, or run sessions with participants from several countries at once. You can add or remove attendees at any moment, making training much more adaptable.

Today, DaDesktop stands among Reliable Controls’ most valued strategic allies.