Privacy Policy

At DaDesktop, we prioritize the privacy of all users utilizing our services. This policy outlines the methods by which we gather and utilize personal data, as well as the protective measures we implement to safeguard your information.

Personal data is collected and used strictly where necessary to deliver our services or for legitimate objectives detailed in this policy. Please note that significant variations in data collection and storage practices exist, contingent upon the chosen hosting service.

NobleProg hosted public server

This infrastructure is situated within a NobleProg data centre located in the EU, ensuring full GDPR compliance. It operates as a shared environment for NobleProg clients, allowing NobleProg access to the resources.

Should you opt for a server located outside the EU, applicable local regulations may apply. Data for customers based in the UK is retained within the UK.

NobleProg hosted private server

This solution is hosted within a NobleProg data centre in the EU. It provides a dedicated server environment for a single organization, ensuring that no other entity utilizes the hardware.

If a server located outside the EU is selected, local laws may apply.

On-premise server

The server is deployed on the organization’s own premises. Once the software is installed, all data remains under the organization’s exclusive control.

Data categories

The following categories detail the data we collect:

User account / personal data

Shared server

Private server

On-premise server

Account registration is mandatory to access DaDesktop.
Upon registration, you will provide personal details such as your name, email address, username, and password.
We collect this information to enable service access and maintain security standards.
Your data may be used to communicate with you regarding your account status.
Account data is retained for the duration of the account's active status.
Accounts can be cancelled at any time, resulting in the deletion of associated data.

Clients may choose to manage users independently or request management services from NobleProg.
Encryption can be applied to the server to prevent any access by NobleProg.

No data is collected or stored.
NobleProg has no access.

Training Room Data (including cloud desktop activity and chat function)

Shared server

Private server

On-premise server

Activity within the Training Room may be monitored by course instructors, training management, and technical support.
Monitoring facilitates resource allocation, issue resolution, progress tracking, and compliance with our Terms of Service.
Users are prohibited from engaging in personal activities, such as social media use, financial transactions, or personal web searches.
Data is deleted once the course is confirmed as 'finished'.

All collected and stored data is managed exclusively by the client.

NobleProg has no access.

Video / Audio Data

Shared server	Private server	On-premise server
DaDesktop features an integrated audio/video capability. This functionality is provided via NobleProg infrastructure rather than external software. Course Desktops (Fresh-start, Trainer, and Participants) may be recorded for troubleshooting. No audio is recorded. These recordings are deleted 14 days post-course. Only NobleProg administrators with SuperAdmin privileges can access these files.	All collected and stored data is under client management. Course Desktops and Recordings may be captured for troubleshooting or other purposes (refer to Shared Server details). These recordings are the client's responsibility and are automatically removed after 14 days due to auto-delete processes.	No data is collected or stored. NobleProg has no access.

Record Feature

Shared server

Private server

On-premise server

Clients may elect to record the course desktop.
If recording is utilized, NobleProg stores the file, which can be monitored. The account holder determines when deletion occurs.
Cancellation of the account results in the deletion of all associated recordings.

Clients may elect to record the course desktop.
All collected or stored data is managed by the client.

NobleProg has no access.

Technical Support

When seeking technical support, you must provide personal data, potentially including your name, employer, email address, phone number, time zone, and the reason for support. This data is used to resolve issues and understand user challenges. All technical support is handled within NobleProg.

Contact Us

You may exercise your rights regarding personal data by sending written notice to contact us.

Changes to this policy

We may update this policy periodically by publishing a new version on our website. We recommend reviewing this page regularly to stay informed of changes and identify any significant updates.

Please refer to Terms of use Dadesktop Public Cloud